FAQ
Be sure to read through on things that you are not clear with
Have Any Questions?
Website FAQs
Most questions we get from our clients.
What is Care Plan?
Care Plan is a service by us to provide maintenance for your website.
It includes the 3 main components of having a website.
- A domain name. (e.g www.yourname.com)
- A Server. (For your website to display in the web)
- Maintenance. (For updates)
A care plan includes all of the above. The higher the plan the more hours we put on your website to stay secure, updated and fast.
Why do I need A Care Plan?
Simply a service do it everything for you. If you are a techy person and wish to do it yourself you may opt out the care plan.
Which Server Company Does Berlime Solution Use?
For Portfolio Care Plan:
- Hostinger
- Contabo VPS
For Pro Care Plan:
- DigitalOcean
For Geek & Powerhouse Care Plan:
- DigitalOcean
- Vultr
- Linode
For Custom Care Plan:
- AWS
- Contabo
Why Should I take Up The Care Plan?
In today’s Internet of Things (IoT). Cyber attacks have become the common and easy way for scammers or hackers to invade your data. As included in the maintenance, we are taking prevention measures at all levels of your website.
Is the Server or domain mine?
When you take up Care Plan with us , we will use our own hosting accounts under Berlime Solutions. Just to simplify the process.
However, you can request for transfer of ownership if you wish to maintain on your own.
Have Any Questions?
Website FAQs
Most questions we get from our clients.
Which Website Package Should I choose?
We recommend the Portfolio first.
Depending on your Maintenance plan, you can take advantage of the complimentary hours to change/edit your website. This is a recommended way to start off and discover what you need in a webiste.
Do you Include Domain name?
Yes, it is included if you take up any of our Care Plan.
How far can the design be customised?
The answer is unlimited with an additional design development cost at S$20/hour. You can create anything that you could think of. However, there is a standard guide to follow for the network, systems to work smoothly. Our developers will help you guide on the design aspect.
How about business e-mails?
Business E-Mails will be immidietely available once you have make payment for any Care Plan you choose. Click here for more details about domain name and hosting.
Please note that this e-mail is for normal communication purpose only and not for account creations.
is the website mine?
Yes! It is yours.
However, when you opt to maintain with us, you may not have access for safety purposes (like misclicks, design breaks, website crashes etc.). Since we maintain for you, it is not worth the risk to have your website crashed.
You can opt-out maintenance plan and explore your own if you want! However there will be no support from us.
What if I want to change my website content after my website is launched?
We are able to help you make changes as long as you maintain with us after the included maintenance hours is over. We name it Ad-Hoc Task
Ad-Hoc task is whenever you need to add or change features in the future after you have your website launched. This way, we won’t leave you hanging when your website is up and running. Portfolio Care Plan have free 1-hour Ad-Hoc task per month. The higher plan you go the more hours is included.
Ad-Hoc task rate is based on S$20/hour.
However, the minimum purchase is 1 x Ad-Hoc task which is 5 hours. The hours will expire after 30 days of the purchase.
Rates may vary according to your Care Plan. The higher your plan, the cheaper the Ad-Hoc task.